We ask all of our new clients the same question, 'Why are you choosing to leave your labs for us or adding us to your manufacturing arsenal?' The answer, 9 times out of 10... Customer Service! On the surface, we may look similar to all of the other labs, but it is our personalized Customer Service that draws people to us and keeps them here. 'People' are what makes us special. We want to make sure all of our clients, vendors and employees feel esteemed.
Now, it may come to a surprise to you, but our 'Customer Service' extends far greater than your designated Account Executive. CoValence's amazing customer service can be found in all of our departments. Our clients normally get to know not only their Account Executive, but the managers and supervisors that work on their projects. Why is this important? If there is a problem with a launch, for example, there is typically someone at the lab that can address the problem quickly. All departments are under one roof, therefore, instead of an Account Executive sending an email to a supervisor with a question, they get up and find the supervisor on the floor in order to get a quick answer for their clients.
We offer maverick development and creative marketing assistance for our clients. We do not expect all of our clients to know what products they want, so our development team works closely with our clients to create the best products that fit our clients' philosophies. Once the products are made, our marketing team is available to provide creative, custom White Papers to help our clients understand and 'sell' their custom products.